PDA

View Full Version : Otter box service



logroller
05-06-2012, 05:13 PM
My wife bought me an otter box, defender series for iPhone around Christmas. I'm pretty hard on things, so it was necessary. It comes with a belt clip which I never use; preferring, instead to keep it in my pocket. Well, it must put additional stress on the frame because it has been showing stress fractures. Anyways, I finally went t their website and reported the issue to the warranty/ customer service dept and within the hour, on a Sunday, no less, they had resolved the issue and placed a replacement order on my behalf; nothing further from me unless there is any other issues. Wow. After spending the last two weeks dealing with medical personnel, I'm floored that service can be so effective and easy. Otterbox gets an a+.

PostmodernProphet
05-06-2012, 05:35 PM
otters should not be boxed.......

logroller
05-06-2012, 05:37 PM
otters should not be boxed.......
I'm more of a spear and club man myself, but it was a gift.:laugh:

ConHog
05-06-2012, 05:41 PM
I LOVE Otter Pops

logroller
05-06-2012, 05:50 PM
I LOVE Otter Pops
Poncho punch rules; I hate that pompous Sir Isaac Lime.

ConHog
05-06-2012, 06:03 PM
Poncho punch rules; I hate that pompous Sir Isaac Lime.

Alexander the Grape for me.

Noir
05-06-2012, 06:13 PM
On a similar theme have to give a shout-out to Apple, the 'home' button on my iPhone started to stick, so i booked in to see a genius. He looked up my phones serial number, said it was within the 1 year warranty by 3 weeks, and gave me a new phone there and then.

In and out in 10 minutes, awesome.