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tailfins
09-08-2013, 08:42 AM
The IT Salary ‘Wave’: Skills, Salaries, and the Coming ReckoningI'm going to add this personal observation: Support/Help Desk has a crappy pay rate.


The new report shows that currently employed IT professionals see application-development, support, security, and analysis as the important skills to acquire. According to the report, the top five skills that hiring managers are expected to seek are:

— App Development: 49%
— Support/Help Desk: 37%
— Security: 29%
— Network Administration: 28%
— Business Intel: 24%




Equally important is what's at the bottom of the list: skills related to software-as-a-service and virtualization.

http://switchon.eaton.com/plug/article.aspx/the-it-salary-wave-skills-salaries-and-the-co

jimnyc
09-08-2013, 08:48 AM
The IT Salary ‘Wave’: Skills, Salaries, and the Coming Reckoning

I'm going to add this personal observation: Support/Help Desk has a crappy pay rate.





http://switchon.eaton.com/plug/article.aspx/the-it-salary-wave-skills-salaries-and-the-co

The help desk area has always been about the bottom of the ladder, with on-site support of both software and hardware about the same or a tad higher. As you can see, the ability to help others, whether from the phone or in person, is in high demand - it's always been bottom dollar.

tailfins
09-08-2013, 05:15 PM
The help desk area has always been about the bottom of the ladder, with on-site support of both software and hardware about the same or a tad higher. As you can see, the ability to help others, whether from the phone or in person, is in high demand - it's always been bottom dollar.

Moral of the story: Helping others lowers your earning power!

aboutime
09-09-2013, 04:54 PM
Moral of the story: Helping others lowers your earning power!


And, another moral of the story could be. No satisfied customers who look for help, means no profits, and the inability to pay anyone. That's the ultimate in Lowering your earning power.

tailfins
09-10-2013, 08:26 AM
And, another moral of the story could be. No satisfied customers who look for help, means no profits, and the inability to pay anyone. That's the ultimate in Lowering your earning power.

When your systems crash because the boss lady decided to hire someone good at winning popularity contests that doesn't know the difference between a Typeclass and a nested class, how will that affect customer service? The key is only to interact with those who will smarten you up. When someone who will dumb you down starts to interact, say whatever you need to to get out of their presence as quickly as possible.

I have a question for Jim: In your tech support tasks, have you ever told the caller that their case is a PICNIC* ?

*Picnic means Problem In Chair, Not In Computer
If you're ever called on it, you were merely reassuring the customer that this would be resolved quickly.

aboutime
09-10-2013, 03:05 PM
When your systems crash because the boss lady decided to hire someone good at winning popularity contests that doesn't know the difference between a Typeclass and a nested class, how will that affect customer service? The key is only to interact with those who will smarten you up. When someone who will dumb you down starts to interact, say whatever you need to to get out of their presence as quickly as possible.

I have a question for Jim: In your tech support tasks, have you ever told the caller that their case is a PICNIC* ?

*Picnic means Problem In Chair, Not In Computer
If you're ever called on it, you were merely reassuring the customer that this would be resolved quickly.


tailfins. I'm not in disagreement with your obvious determination to feel important. But. If you have no customers to service, sell to, help, and make a profit for, or with.
YOU could be the greatest IT Tech on Earth...but without a job.

The BOTTOM LINE is the only reason for the business. Nobody to call a customer, and you have Nothing.