Originally Posted by
tailfins
And yes someone like me could be forced to "serve" the likes of you. You put in a service ticket. Now I have a choice. I can analyze the system and do repairs or I can get userIDs, check data, etc and do forensic work where my deliverable is a report on your boss' desk detailing how much damage the item described in the ticket has cost the organization and how it's your fault.
When my husband is on-call for Network issues, his boss expects him to address the ticket ASAP. If he instead went to his boss with a report on what the problem did to the company, he'd most likely be soon looking for a new job.
They have specific ex post facto meetings to discuss any issues, and you can be sure that any failure to quickly handle the problem would be THE topic of conversation even there.
After the game, the king and the pawn go into the same box - Author unknown
“Unfortunately, the truth is now whatever the media say it is”
-Abbey