Site down / suspended

[jimnyc]

It would appear that the site was only turned back on and hasn't been moved to any new server. It's possible for more downtime to be coming. If so, you know why and what's going on and that we aren't shut down!

[jimnyc]

Things have been resolved and we are still on the original server.

We suffered a little downtime but all good at the end of the day.

In communications with them, the operations manager emailed me and within is the best explanation:

I'm sorry for the confusion here and also for not updating your ticket sooner, I meant to reply once I saw your compute order and issued that refund as I figured there'd be some confusion from your side with what's going on.

Our team made a mistake and accidentally suspended your site as the target of an attack when it was just a false-positive from our monitoring systems, and there was no DDoS/DOS towards your domain or services. You should not have been suspended or prompted to upgrade to a compute. That is entirely our fault for misclassifying this activity and causing you a suspension/downtime when none should have been incurred.

Shit happens and I of all people know that very well. Everything was reversed and he gave me a free month of hosting - which IMO was totally unnecessary, as things are completely fixed within 12 hours, and really wasn't a major mistake considering the false-positive that occurred.

But THAT is how a quality company handles any issues. I had already paid for the upgrade and was going to be satisfied with what had to be done, considering the supposed attack. I didn't point it out to anyone, they just noticed and reversed my charges and told me what happened and apologized.

Double thumbs up to them from me!