My neighborhood tech can upgrade my memory to 10 GB and the
hard drive to a Terabyte...but I see no use in that.
One member here, my dear friend @Kaimhel is a tech. She might could
answer questions if she has time.
Unabashed Boatswain's Mate
My neighborhood tech can upgrade my memory to 10 GB and the
hard drive to a Terabyte...but I see no use in that.
One member here, my dear friend @Kaimhel is a tech. She might could
answer questions if she has time.
I have lost my mind. If found, please give it a snack and return it?
"I won't be wronged. I won't be insulted. I won't be laid a hand on. I don't do these things to other people, and I require the same of others"...John Wayne in "The Shootist"
A Deplorable!
Check Your Six
I upgraded my RAM to 16 gigs on this ASUS myself. It was a bit nerve wracking because they didn't make the RAM slots (yep, just 2 slots) accessible. Had to crack the case and lever up the keyboard layers to slide in the additional 8 gig stick. If I'd screwed up the install & broke something, that would have voided the warranty and I'd be stuck... but I wanted to do it myself because I don't trust other people to work on my machines.
I have never liked Dell, and I've worked on a bunch of them.
Sounds like they're in the process of killing the legendary Alienware name - which is very stupid, that's a cash cow for them.
If I were you, Jim, I would fire off a scathing email to every Dell corporate address you can find - once this reaches an upper level management mailbox, things will get very real for those knuckleheads giving you the runaround over something so silly on their premium line. You might even get another Alienware machine as an apology.
Interdum feror cupidine partium magnarum Europae vincendarum
Plant Parenthood.
While the whole thing kinda sucks, especially the service after the first agent, i think that the response of the first agent (sent it back) is reasonable, like assuming they don't have a brick shop to visit then how else could it be fixed other than sending it to them?
If you also agree that an animals suffering should be avoided rather than encouraged, consider what steps you can take.
Steelers in '23
It doesn't need fixing, just more memory that I can install literally in less than a minute. Sending it away for a few weeks is not reasonable - reasonable is simply sending me what I already paid for! I could understand your point if it were somehow defective and needed actual fixing, but this is something they simply forgot.Originally Posted by Noir
To install the memory is 2 tiny screws, pop in and out, put back 2 tiny screws.
That's like sending a car back to the dealer that you just bought because they forgot to put in all of the upgraded floor mats. How about just giving me the mats I paid for instead of having me inconvenienced after spending TOP dollar on one of their products?
Plant Parenthood.
Becuase I imagine the agents aren't able to just send out $200 dollars in parts. Tbh I'm surprised they were able to refund as much as they did.
But, lessons have been learned, in future you'll know to just buy Mac ;D
If you also agree that an animals suffering should be avoided rather than encouraged, consider what steps you can take.
Steelers in '23
Perhaps the agents themselves can't, but SOMEONE should be able to. Hell, they sent me my laptop, so they CAN send things. THEY screwed up, so it's quite simple, just ship me the memory. I don't think that's too much to ask. Their own paperwork shows 16GB installed, and their paperwork shows they charged me for 32GB!!
And a Mac? NEVAH!!!!!
Steelers in '23
Hell, I'll take this dell down in an hour, rip out the KB, motherboard, HDD, DVD and everything else. I don't "build" them for myself as you can't really just walk into a store and buy the goodies as we do with desktops, so I spent the money instead.
Alienware is THE laptop to have. Even Sheldon has it on display in "Big Bang Theory". But you are correct, if they don't stand behind it, or their CS sucks that much, it's not good for their name. I know I'm only ONE customer, but I won't buy from them again after this.
Steelers in '23
Additionally, for $200 I bought him a "graphics amplifier", which I noticed the other day on the status page said "confirmed" but that was all after 8 days. I called - they said it was back ordered. I explained I could get it online for the same price had I known that when I purchased. They gave me $80 off AND GAVE ME A REFERENCE # for that.
When I asked yesterday? They said that order was CANCELED. WTF? I never canceled it? The gent told me he would even have it expedited shipping when they came in, in 6-8 days. But I give the guy yesterday that # and he said it didn't exist and that the order for that item was canceled? Then he says he can place the order again - but no $80 off as the guy gave me the day before with the reference #. He wouldn't budge. I declined to re-order it them.
This has been a nightmare.
Check Your Six
Chaos reigns.
No one will put up with that kind of bullshit on a premium machine.
Email corporate, Jim. Hammer the hell out of them.
Interdum feror cupidine partium magnarum Europae vincendarum
Steelers in '23
I've been lining up various addresses and names. I have the info for their board of directors, but that may be pushing things.But I'll definitely be firing off a letter to corporate in Texas. Hell, I don't know what's worse, not getting the lousy memory, or having the amplifier canceled, or being on the phone for hours and hours dealing with incompetence and people sending me from queue to queue rather than deal with me. And no, I truly wasn't a jerk or anything like that, just adamant in getting my product and/or some answers at the minimum.
One person also basically told me to just ship it back and return it for my money. Sure, rather than deal with me, just have me return it so you guys lose $2k? Schmuck.
Smitten Senior Admin
Since they're headquartered in Texas, have Gunny go in with his granddaughter in a very dirty diaper, going all "Gunny" on them. You'll have your extra memory in a minute.
After the game, the king and the pawn go into the same box - Author unknown
“Unfortunately, the truth is now whatever the media say it is”
-Abbey
Unabashed Boatswain's Mate
I would never deal with them again with all that horseshit!I've been lining up various addresses and names. I have the info for their board of directors, but that may be pushing things.
One person also basically told me to just ship it back and return it for my money. Sure, rather than deal with me, just have me return it so you guys lose $2k? Schmuck.
I have lost my mind. If found, please give it a snack and return it?
"I won't be wronged. I won't be insulted. I won't be laid a hand on. I don't do these things to other people, and I require the same of others"...John Wayne in "The Shootist"
A Deplorable!
Posting Permissions
Reply With Quote